Returns Policy

We want you to be satisfied with all your purchases from Donald K Olson and Associates. Return requests must be made within 15 calendar days after your order was received. If you decide to return any portion of your order, please us within 15 calendar days informing us of what you plan to ship back to us and the reason. After 15 calendar days, all sales are final. You are responsible for all shipping and insurance costs related to the original and return shipment of item(s) to Donald K Olson and Associates. In the unlikely event your item(s) arrive damaged, please see below for instructions regarding shipping damage.

When Returning Orders to Donald K Olson and Associates

• Pack the item(s) carefully, using the original packaging materials. In the event of shipping damage, do not reuse the original box the item(s) were shipped in if there is any evidence of crushing or damage. Return the entire package including the original box, entire item(s) including any / all broken pieces, and all packing material inside a new undamaged box. (See Shipping Damage below)
• We strongly recommend that you insure the shipment for the full value of the item(s) being returned. You are responsible for the full value of orders lost or additionally damaged in the return shipment.
• Make sure that the pieces are back to us within 7-calendar days after your email notice informing us that you are returning your order.
• If the returned orders are received more than 7-calendar days after your email notice was received, a restocking fee of $25.00 will be applied.
• Credit will be applied to your account once the order is received back to us in saleable condition. No refunds will be given.
• Please note that you are responsible for all shipping costs related to the return shipment of item(s) to Donald K Olson and Associates unless prior arrangements have been made.

Shipping Damage

Please email us immediately if any portion arrives damaged in transit. This will enable us to work quickly and closely with you during the claims process. You must retain all original packaging and all pieces of the broken/damaged item. Follow the steps below to ensure the claims process is handled properly.

Insured Claims

The following claims process will be used to resolve any issues involving damage for shipments in which insurance was purchased. Donald K Olson and Associates will not deviate from this claims process involving insured shipments.

• us immediately describing the damage in detail. We will file an insurance claim immediately at the post office where the package was shipped.
• Do not return the shipment to Donald K Olson and Associates. Doing so could void the insurance.
• You will be forwarded the insurance claim from the United States Postal Service. Fill out the areas indicated and be sure to sign the claim.
• Take the insurance claim, the damaged items and the original packing to your local post office. The United States Postal Service will keep all items including the item(s) as evidence (All original packing and boxes must be returned to the post office for them to determine if the items were adequately protected and if the package shows signs of abuse).
• The United States Postal Service will pay the claim to Donald K Olson and Associates unless other arrangements have been made with us prior. We will issue a credit to your credit card or send a refund check for the amount of damage.

Uninsured Claims

The following claims process will be used to resolve any issues involving damage for shipments in which insurance was not purchased.

• us immediately describing the damage in detail.
• Do not return the shipment until you have communicated with us. Doing so will only slow the process down.
• Upon direction from Donald K Olson and Associates, pack the item(s) carefully, using the original packaging materials. Do not reuse the original box the item(s) were shipped in if there is any evidence of crushing or damage. Return the entire package including the original box, entire item(s) including any / all broken pieces, and all packing material inside a new undamaged box.
• We strongly recommend that you insure the shipment for the full value of the item(s) being returned. You are responsible for the full value of orders lost or additionally damaged in the return shipment.

PLEASE NOTE:

We will not issue credit or refund on any damaged, uninsured item(s) not returned to Donald K Olson and Associates regardless of the circumstances.

Upon Direction, Send Returns to:

Donald K. Olson & Associates
P.O. Box 858
Bonsall, CA 92003